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I just can't believe how unprofessional those people are. I will pass on the hours I spent on the phone with them (In average 54 minutes to get to talk to someone -> I really did the math!!!). First they delivered the wrong furniture. And after 3 weeks, I still do not...
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Anonymous
jeanette howard

We are going through a similar experience with Urban Express. WE spent $1500 at Ikea on a wardrobe and another $400 for delivery and installation. The guys arrived 2 weeks aft...

Anonymous
feeling frustrated

They kept pushing off the delivery time and never showing up to install basketball hoop. By the time they come my kids will be back at school....

#339659
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I had purchased $4000 worth of furniture for my brand new home from IKEA and purchased their delivery/installation service for a hefty price. Their delivery/assembly guys (Urban Express) delivered the furniture on time. One of them had absolutely no civility and the...
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#337991
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I had a similar experience with Urban Express (Pittsburgh). I purchased an item from IKEA, was told Urban Express would be contacting me. After four days of no phone call, I contacted the company. I was told my order was misplaced and that I had to contact Ikea myself...
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#329835
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I would give Urban Express a 0 rating if possible. they have the worst customer service and they treat customers like dirt. I had a wall unit mounted and after 11 months it fell off breaking the HD TV underneath it in the process. the total damage is close to $1,000....
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#264379
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I purchased a couch from Ikea Brooklyn and paid for delivery and assembly with Urban Express. They delivered one wrong piece and were missing two others. Assembly was not carried out because of the missing items. It has been an absolute nightmare to reschedule the...
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#248839
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We purchased over $1000 of products at Ikea in Brooklyn and requested delivery with assembly in Brooklyn. After being told that delivery and assembly would be with two different crews over NINE hours, we decided to ask them to move the delivery to another day. Within...
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Anonymous
awebartist

i would have said "fine, cancel the order" if they wont file a complaint with the CC company and do a chargeback (you did buy this on a CC, didnt you?) When enough problem...

Anonymous
Anonymous

I worked for urban 6 months , the reason why they suck is all the top people are greedy,and those who do 90% of work are paid cheap. The left doesnt know what the right is do...

#157451
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