I just can't believe how unprofessional those people are. I will pass on the hours I spent on the phone with them (In average 54 minutes to get to talk to someone -> I really did the math!!!). First they delivered the wrong furniture. And after 3 weeks, I still do not...Read more
I had purchased $4000 worth of furniture for my brand new home from IKEA and purchased their delivery/installation service for a hefty price. Their delivery/assembly guys (Urban Express) delivered the furniture on time. One of them had absolutely no civility and the...Read more
I had a similar experience with Urban Express (Pittsburgh). I purchased an item from IKEA, was told Urban Express would be contacting me. After four days of no phone call, I contacted the company. I was told my order was misplaced and that I had to contact Ikea myself...Read more
I would give Urban Express a 0 rating if possible. they have the worst customer service and they treat customers like dirt. I had a wall unit mounted and after 11 months it fell off breaking the HD TV underneath it in the process. the total damage is close to $1,000....Read more
I purchased a couch from Ikea Brooklyn and paid for delivery and assembly with Urban Express. They delivered one wrong piece and were missing two others. Assembly was not carried out because of the missing items. It has been an absolute nightmare to reschedule the...Read more
We purchased over $1000 of products at Ikea in Brooklyn and requested delivery with assembly in Brooklyn. After being told that delivery and assembly would be with two different crews over NINE hours, we decided to ask them to move the delivery to another day. Within...Read more
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