I had purchased $4000 worth of furniture for my brand new home from IKEA and purchased their delivery/installation service for a hefty price. Their delivery/assembly guys (Urban Express) delivered the furniture on time.
One of them had absolutely no civility and the other was polite. They seemed to have no expertise in anything but hauling heavy furniture. They delivered wrong items and assembled the right items WRONGLY. Of course, the guys appeared to have been picked up from a nearby ghetto, and could not follow the graphic directions provided by IKEA.
They would discard parts that are essential (e.g., those of the bridge unit and TV stand of an entertainment center), and complained that some packages did not contain all parts! My son and I had to essentially rebuild a TV stand to make it ready for the FiOS installer the following day. These guys wanted to store open, unassembled parts of a bed frame in my bedroom until the missing parts arrived! They said they could not haul the stuff away since they have nothing to do with IKEA, but did so upon my insisting that they could not use my bedroom as their storage.
At noon, We offered them a decent meal and invited them to eat with us. The rude guy (who seemed like the team leader) said they would eat it later. The polite guy who was hungry and wanted to eat could not eat since the other would not; the food was never touched! The guys left most of their work incomplete and messy.
What irked me even more was that they had a thick layer of mud under their boots and they lavishly spread it on my brand new carpet in every room they entered. Worse still, they used multiple restrooms in my house and left their filth everywhere which we had to clean up! These guys had no clue what they were doing and did more harm to me and to IKEA than good. I had to use the services of another installer to undo the damaged don by the Urban guys, and IKEA has promised to reimburse me for it.
It seems the only thing urban about Urban Express is the place where they pick up their day laborers; instead, they need to hire some competent and URBANE guys. Until then, folks, do yourselves a favor: avoid major headaches by avoiding this Neanderthal company.
Review about: Furniture.