We purchase $14,000 in merchandise from Ikea Atlanta on multiple occasions. We scheduled and paid for delivery services. URBAN EXPRESS is their delivery company.
Multiple times we scheduled deliveries. the first time, there were no problems.
Second, third, fourth, fifth......the delivery company gave excuse after excuse. "the driver didn't want to go down the hill" "the driver couldn't find street" "the driver couldn't find house"
this is a rural, mountainous area. Cel service for some providers may be sketchy.
I explained this to the company MANY times....I gave the company explicit directions to the house. Which is not that difficult since it is in a major upscale subdivision. Our driveway is right on the corner of 2 streets, which I conveyed to them. I put a 3 foot sign at the edge of the driveway, just so they wouldn't miss.
But that is just the tip. We had several issues with the delivery on multiple occasions for merchandise deliveries. This last time, the delivery window was 12noon to 4pm. I called them 3 times prior to 12noon. to make sure they had correct phone, to make sure they had the exact directions, to make sure they knew to go to the house even if they had no Cell service, to make sure they knew that there was an extra sign put at the end of the driveway...They kept telling me "yes" they know...
By 3pm...nothing. I called..."Oh yes, they are on the way"... 4pm "driver is running late, will be there in 1 hour"...5pm " driver still coming" .THIS WENT ON TILL 9PM ! NO ONE SHOWING UP !!!
Then I get an "automated" call, saying my merchandise had been delivered...
I called them again at 9pm...all they said is that they couldn't help me and to call Ikea in the morning..
This is a new house under construction, You can imagine how frustrated and angry I am.
My husband said he will never buy anything more from IKEA. And all my neighbors hear about this as well. As well as every complaint web site I can find.I have filed complaints with BBB New York and BBB Georgia.
Review about: Multiple Delivery.