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We purchase $14,000 in merchandise from Ikea Atlanta on multiple occasions. We scheduled and paid for delivery services. URBAN EXPRESS is their delivery company. Multiple times we scheduled deliveries. the first time, there were no problems. Second, third, fourth,...
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#514544
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I was hoping to get a pax system delivered today from IKEA. They use Urban Express, who tell me they can't deliver because of the ice and weather conditions. Well, if bad weather is partly sunny and breezy I guess this is a nasty kind of day. Yes, we had snow...
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Anonymous
honest reviewer

oh shut up, you complainer . I hope they bring your stuff in the storm and your stuff breaks.

Hommstew
Hommstew

Me again. The appointed time for my delivery, before I go to work, is past. There has been no phone call and no delivery. Oh, and the streets are still dry. Silly me, to th...

#474280
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Where to begin. The delivery was over three and a half hours late. By the time they showed up, they didn't feel like working anymore, and repeatedly asked if they could go home and come back tomorrow instead of assembling the items upon delivery. Then they called...
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#468683
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The first guy was great but of course they needed guys that could actually mount the wall unit. Well then they send the second guy and he told us it couldn't be mounted ok well just reconfigure it so it doesn't need mourning. oh he couldn't touch it and left...going on...
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#466261
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Urban Express - The worst experience I have ever had any company ever!
Urban Express - The worst experience I have ever had any company ever!
Urban Express - The worst experience I have ever had any company ever!
Urban Express - The worst experience I have ever had any company ever!
I purchased an ikea pax unit and urban express assembled it on October 9th. They sent two bumbling kids who had no clue what they were doing. The kids were arguing with eachother the whole time. I have put together Ikea furniture before and I am sure I would have...
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#464298
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Bought over two thousand dollars worth of Pax Wadrobes from IKEA with additional hefty assembly fees from Urban Express. The two fellas who delivered, did come within the four hour time frame (actually 30 minutes early) but took 6 and 1/2 hours to assemble two...
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#429064
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Urban Express - Destroyed our furniture with sticker, late, horrible
They ruined our furniture and were late, and they have done zero to rectify our ruined furniture. We bought furniture from IKEA, and asked Urban Express to deliver. At first we were given a window of 9 a.m to 10 p.m. (which is not a window, it's an entire day), and...
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Anonymous
Anonymous

Urban Express is horrible. I ordered a puppy, which they delivered. It was only after they left that I realized they had put a huge Urban Express sticker right down the side o...

#416367
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I just can't believe how unprofessional those people are. I will pass on the hours I spent on the phone with them (In average 54 minutes to get to talk to someone -> I really did the math!!!). First they delivered the wrong furniture. And after 3 weeks, I still do not...
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Anonymous
jeanette howard

We are going through a similar experience with Urban Express. WE spent $1500 at Ikea on a wardrobe and another $400 for delivery and installation. The guys arrived 2 weeks aft...

Anonymous
feeling frustrated

They kept pushing off the delivery time and never showing up to install basketball hoop. By the time they come my kids will be back at school....

#339659
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I had purchased $4000 worth of furniture for my brand new home from IKEA and purchased their delivery/installation service for a hefty price. Their delivery/assembly guys (Urban Express) delivered the furniture on time. One of them had absolutely no civility and the...
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#337991
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I had a similar experience with Urban Express (Pittsburgh). I purchased an item from IKEA, was told Urban Express would be contacting me. After four days of no phone call, I contacted the company. I was told my order was misplaced and that I had to contact Ikea myself...
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#329835
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