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I placed a order on Amazon from a reseller. I've done this MANY times before (as I am both a student and instructor). One would expect some level of customer service when participating in Amazon but clearly this was not the case. I didn't "select" Urban Express to...
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1.0
I didn't like
  • Customer service
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#934395
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I ordered a package from a "friend" , at first I sent them my address and it was correct , they spelled my city wrong , and charged me 100$ to Fix it , I really wanted what I paid for so I did it . Turns out there holding my package , they won't answer my calls or...
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1.0
#880843
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Urban Express is one of the worst companies I have ever encountered. Their drivers are straight up liars. I ordered baby furniture from Babies R Us and was told that the delivery would take place between 12-4 on a Tuesday. To accommodate the delivery, I took off of...
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Anonymous
Anonymous

Yep, I got a call around 10:30 saying they'd be here in 30 minutes. An hour and a half later, after trying to call various entities, I finally call toys r us. Turns out they n...

1.0
I didn't like
  • Customer service
#708388
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Urban Express - Can't contact

Urban Express
#1043022
1.0
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can't locate your delivery ? No delivery number to contact
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Furniture Shipping Review

Urban Express
#619400
Purchased furniture from babies r us in short pump Virginia. It was promised delivery from urban express on Tuesday. Got a call that night that they could not make. They rescheduled for Wednesday afternoon never should up. Cancelled delivery! Had to pick up my stuff. Would not recommend them at all.
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Other Product Review

Urban Express
#504805
Wow pay the extra $$ and have a company do a better job. Don't use don't use don't use
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Urban Express is a big fraud. They were supposed to deliver my IKEA furniture and gave me a 4 hour window. They did not show up at the scheduled time nor did they call me up. When I called them up, they lied claiming they had called me up and they had knocked on my...
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#633370
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Urban Express was supposed to deliver Ikea furniture to my apartment and gave me a delivery window of 2pm - 6pm. After showing up at 7pm (1 hour late) they announced that they could not complete the delivery because the loading dock was closed (they missed the window...
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1.0
I didn't like
  • Customer service
#632779
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We had the Swing Set delivered to the Toys R Us in Winchester VA They received the order and contacted my son to have it delivered and installed at his residence in Stephens City, VA. They were suppose to do a site survey to ensure the area was safe for installation...
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Stephens City, Virginia
I didn't like
  • Customer service
  • Not english speaking installers
#613179
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Urban Express assembled 2-3 drawer end tables and 1-6 drawer dresser through IKEA. The furniture was fine until recently when the bottom of the draws started to sag. It was not too bad until when I opened a drawer in the dresser, the bottom of the drawer dropped...
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I didn't like
  • Customer service
  • Left off brackets
#602087
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Ikea Schaumberg treated us fairly great design, good prices and we like their stuff. HOWEVER Urban Express, Ikea’s home delivery company is the worst. DO NOT USE URBAN EXPRESS FOR IKEA HOME DELIVERY at least in Schaumberg IL. I could go on with our horror story, and...
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1.0
I didn't like
  • Dispute resoultion
  • Customer service
#596413
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Ikea use this delivery company, the worts custumer service ever. They were late. I had to re-schedule and for second time almost late. Then finally they were at home, but they were in a hurry so paid for taht too... I spoke with a Lady name LUCIA OMG she doesnt have...
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Anonymous
Anonymous

The problem is not urban express, it's ikea that has all the miss confusions. Probably you was not in your time frame, so that's probably why you had to reschudule several tim...

1.0
#562255
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Rude , Nasty people! I called 4 days in a row twice a day to simply schedule my paid for already delivery. They kept saying they would call me back & never did . Each person I spoke to was Nasty. Unfortunately this is the third party shipping company babies r us...
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Anonymous
Anonymous

Thanks for posting. Going through same situation but with back yard swing set. Was told they would call within 48 hours. First company called and was great but does not do ...

#526252
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